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New & Used Music Gear FAQs

I want more information about a product I found on your website. Who do I contact?

All of the products on our website currently reside in Music Go Round® store that has listed them. Simply contact that store to inquire.

We ALWAYS suggest calling the store during regular business hours for the quickest reply for your questions!

How do I purchase product from Music Go Round®?

Our website offers a VERY secure way to purchase our products. You can purchase multiple products from multiple stores on the same transaction and use a credit card through our SSL encrypted shopping cart to pay!  Quick, convenient and secure!   Music Go Round accepts: Visa, MasterCard and Discover Card through our website.

Can I pick up online orders in-store?

Yes!  We offer "in-store" pickup for purchases from our website.  A couple things to keep in mind:

  • You can only pick up the product in the store that you are ordering from.
  • All "In-store pickup" orders are charged the appropriate sales tax for the municipality that store is located in
  • We do not accept PayPal as a tender for "in-store pickup" transactions.
  • You will get an order confirmation email, but don't go to the store yet!
  • We will send you a "ready to pick up" email when we have pulled and re-tested your purchase.  This should be within 24 hours of your order placement.
  • For security reasons, you will need to bring the following with you to complete your "in-store" pickup
  • The Credit Card you used to purchase the product
  • Valid Driver's license
  • Copy of the "ready to pickup" email we send you
  • To protect our customers, we will ask you to sign a "pick up" document and verify your signature with the signature on your ID and Credit Card.  Our customer's security is our #1 priority!

Do you accept PayPal for purchases?

Yes, Some stores accept PayPal as a form of payment.  The decision to accept PayPal is defined by each individual franchise location.

Please note:  due to specific programming limitations with PayPal, we can only accept PayPal payments when you are purchasing product from one store. Because our stores are independent franchise locations and the product you are purchasing is coming direct from those stores, we need to split your payments made for purchases to each location you are ordering from. PayPal does not allow payments to be “split” between accounts.

For those stores who accept PayPal, the option will appear in the payment screen of the shopping cart when you are ordering product/s from one location. If you are ordering from multiple locations, the PayPal option will not appear regardless of the store accepting PayPal or not.

If you want to use PayPal for payment to multiple stores, you can simply create different purchases from the different locations. There will be no additional costs to you as the shipping charges for each product are based upon the location of the store to your billing address. All you need to do is create multiple orders.

Due to specific circumstances with the PayPal user agreement, we do not accept PayPal for "in-store pickup" transactions.

Does Music Go Round sell new products or accessories online?

Yes we do!  We are proud to offer 100s of new accessory products from brands like:  D'Addario, Planet Waves, Evans, Promark, Rico and others.  

I need to buy some accessory products.  Do I have to buy USED gear to get access to new accessories?

No!  You can create a shopping cart that only has new accessory products in it.  Those products would ship to you from the store nearest you so you get your order as fast as possible!  

How much does it cost to ship my order?

Once you add a product to your shopping cart, you will have the ability to view the shipping charges. Our shipping policy can be found here: Click Here

I want to buy your product, but do not live in the USA. How can I buy from you?

Our stores do not ship internationally through our website.

Not all stores and/or product will ship internationally and the decision to do so is defined by the individual franchise locations.

Please contact the store that has the product you are interested in to discuss that specific store’s international shipping policy.

How do I find all of the most recently added products?

To find the newest additions, simply search for your products, then sort using the option “most recently added” in the upper right corner of your results page!

How do I find the best deals on your website?

Look for products with the red tag “price reduction” or the yellow tag “special price.” You can also use our advanced search to show products that ONLY have reduced prices!

I can't find what I am looking for. Can you let me know when you get it in?

On your search results page, you will see a “Saved Search” box on the top of the left-side navigation. Click on that box, tell us what you are looking for and for how long…and we will do the rest! We will email you updates about the gear you want, when you want them. Let Music Go Round search the gear for you!

How do I return a product that I purchased?

Please visit our Return Policy page here: Click Here

Product Listing Currency

Please note that all products listed on our website are current products available in our stores at the beginning of each business day.   If a product sells in one of our stores during the day, that product will still appear on our website until the next business day.  In the rare occurrence that this would happen and the product is no longer available, your transaction will be refunded in full immediately. 

I really want to work at one of your stores. How do I apply for an open position?

 All of our hiring for store level positions is done in the stores. Simply provide the store in your market with a current Job Application (download here). Store Management will review and contact you to set up an interview. After that, it is all up to you!

As much as our Corp staff loves cool USED Gear, all of our products are purchased and sold at our nationwide store locations. If you have any questions about our USED gear, please contact the store that has the product you are interested in. If you ask our corporate staff about the USED gear, we'll just direct you back to our stores!